Frequently Asked Qutestions

How do I purchase medications online?

Click on an order link to go to our secure server to set up your account. Answer an online questionnaire with relevant information regarding your medical condition. After you have completed the questionnaire, a confirmation page will appear for you to check your answers for accuracy. Then you may submit your order for processing.

What is the process, once I submit my order?

Your order is reviewed by a U.S. licensed physician who will approve or decline your request. On approval the physician will write and send your prescription to the pharmacy, to be filled and shipped overnight via UPS or Fed EX. Each prescription includes directions on usage, dosage, and any precautionary information. Contact information for the pharmacy will be included should you have questions after receiving your prescription. After your prescription is shipped, Extradrugs will e-mail you with your prescriptions individual tracking number. With this tracking number you can follow the process in real-time by logging into the help desk.

What are Extradrugs.com privacy and security policies?

Extradrugs is committed to patient privacy and security. All information provided is legally protected under the doctor-patient privilege laws. The latest of secure encryption technology is used by our on-line ordering system. The highest level of security precautions are taken with all personal and credit card information submitted. We have safeguards in our system to protect against credit card fraud. Suspected fraudulent use of a credit card will be reported.

What if I have problems submitting my order on your secure site?

If your browser does not support our 128-bit encryption security, you will need to use the standard ordering option to submit your order.

What is an on-line consultation?

On-line consultations are a new concept in health care. A medical questionnaire is all that is needed to treat a number of conditions, conveniently on-line. The on-line consultation utilizes the internet to communicate with a doctor at our secure site, when a physical examination is not required. To see a list of medications offered and the conditions they treat click here.

Is it legal to order prescription drugs over the internet?

Extradrugs adheres to current regulations and takes pride in our staff to best serve you with your medical needs. Surprisingly, a number of prescription medications do not require a physical examination. Board certified physicians licensed to practice in the U.S.A. and licensed pharmacists are employed by Extradrugs. Our pharmacies are licensed to ship to all fifty states. The medications are supplied by pharmaceutical wholesalers who also supply your neighborhood pharmacy. To see a list of the medications available at our website click here.

What prescription medications are available to purchase on-line?

Extradrugs offers a limited number of medications that can be dispensed without a medical examination, instead using an online consultation. A thorough review of your medical history from an online consultation is sufficient for the medications we offer. An online questionnaire of your medical history will let the doctor decide if a requested medication is right for you. To see a list of medications and prices click here.

How is my order shipped?

All orders are shipped within one business day of the pharmacy receiving and filling your prescription. Your order will be shipped via Fed Ex or UPS. When the pharmacy ships your order you will receive a confirmation e-mail with a tracking number. We regret at this time there is no shipping to P.O. Boxes. An adult signature is required at the time of delivery.

Do you take returns or exchanges?

Federal law prohibits any prescription drugs from being returned or exchanged. However, if you return an unopened UPS or Fed Ex package to our pharmacy we will refund your money at 50% your total order. We cannot refund any opened packages. For more information, please Contact Us.

How can I pay for my order?

Acceptable forms of payment are: American Express, Visa, Mastercard, Discover, Checks and C.O.D. An adult signature is required upon delivery.